General

  • Effective from 1 April 2015. Please note that Terms & Conditions may be subject to change.
  • Please refer to heartmind.org.uk for current course dates and prices.
  • Before booking onto a course please ensure you have read the information sheet to confirm that the course will meet your requirements, and that any health issues are noted on the health questionnaire.
  • Courses are to be booked by the participant, not a third party on their behalf.
  • Places are reserved at the time of enquiry, to be confirmed by the participant by email and payment made within 3 working days.

 

Cancellation Policy

Courses, Workshops & Events

  • Requests for cancellation must be received by email to info@heartmind.org.uk
  • A cancellation charge will apply as follows for courses and workshops:

4 weeks prior to the start of a course, cost refunded in full
2 weeks prior to the start of a course, 50% refund

1 week or less before the start of a course, no refund

  • In the event of cancellation, participation may be transferred to another course at a later date with no extra charge incurred depending on date of cancellation and the place being filled by another participant.
  • It remains at Heartmind’s discretion to waive the cancellation fee depending on any extenuating circumstances.
  • If there are insufficient numbers for a course, Heartmind reserves the right to cancel, giving at least one week’s notice. Participants will be offered a transfer to a later date or receive a full refund.

One-to-One Sessions

  • Payment in full will be required if less than 48 hours’ notice is given.
  • It remains at Heartmind’s discretion to waive the cancellation fee depending on any extenuating circumstances.

Retreats

  • Requests for cancellation must be received by email to info@heartmind.org.uk
  • A cancellation charge will apply as follows for retreats:

6 weeks prior to the start of a retreat, cost refunded in full
4 weeks prior to the start of a retreat, 50% refund

Less than 4 weeks before the start of a retreat, no refund

  • It remains at Heartmind’s discretion to waive the cancellation fee depending on any extenuating circumstances.
  • If there are insufficient numbers for a retreat, Heartmind reserves the right to cancel, giving at least four weeks’ notice.